34 Comments

  1. Fault of failed kick starter by Mr Okonkwo S.
    This fault has been passed to the after sales team. It is currently being handled by them.

  2. Okoronkwo Sunday says:

    The team came to check the fault and were going to carry the generator to their service centre in central area Abuja, but had to ask them to please not take away since they said it may take up to a week or more to fix. Charted with the manager, and we agreed they will make contact to fix generator once they get the part that needs replacement. So we are waiting for their feedback that the part is now available and that they are ready to fix my generator.

    1. admin says:

      Great day Sir,

      We will wait for the parts to arrive and keep you updated.
      Appreciating your patience and understanding on this issue.

    2. Manager aftersales is in the know and all efforts are in top gear to resolve this sir.

    3. Support says:

      The generator technician were at your place on Saturday, having confirmed that the kick starter was the issue. They will be back to your place to fix.

    4. admin says:

      Great day sir,
      Pls when an equipment is under warranty, it is important that it’s not handled by any persons other than the company’s certified technician.
      The generator was brought in today will be worked on, since tomorrow is May 1st, we will be reverting back to you on the 2nd of May on the status.

    5. Support says:

      Morning sir,
      Tried your lines, not going through. Pls get in touch sir.

    6. admin says:

      Thank you Mr Okonkwo Sunday, Your generator is now fixed and working.

  3. Olu-Lawannson Afolake says:

    Thermocool is supercool to me

    1. admin says:

      Just let us know what you would like, if not available online, we will source for it [email protected]

  4. Olumide Oyewole says:

    Do you have the 1.5HP GENPAL (White) HSU-12NRG1 Haier Thermocool Inverter Air Conditioner in stock now?

    1. admin says:

      We this 1.5HP GENPAL (White) HSU-12NRG1 Haier Thermocool Inverter Air Conditioner in stock now sir

  5. Sunday Okoronkwo says:

    Generator fixed and now working. I hope we don’t have to have issues again as I do not think it is cool for one to start fixing a generator that is less than 2 month old. thanks

    1. admin says:

      You are in good hands sir, I don’t think you will sir!! Have a splendid week sir!!

    2. admin says:

      Sir the generator you bought has –
      This Generator comes with…
      1 Month General Warranty & 3 Months on Remote series.
      Nationwide after-sales service
      Trusted for over 40 years

  6. Saaid Mamman says:

    Please kindly advise on the price of thermocool genpal 2hp & 1.5 AC.

    Can the 2 be used on a 3.5KVa inverter at a time.

    Or you may advice their power rate in Watts.

    Tank you

    1. Support thermocool says:

      Yes, the two can be used on a 3.5KVa inverter

      1. Saaid Mamman says:

        Please what is the maximum power rate (Watts) for the 2hp & 1.5hp genpal AC.

        1. Support thermocool says:

          1.5hp is 1500w
          2hp is 2300w

  7. Saaid Mamman says:

    Inquires

    Please kindly advise on the price of thermocool genpal 2hp & 1.5 AC.

    Can the 2 be used on a 3.5KVa inverter at a time.

    Or you may advice their power rate in Watts.

    Thank you

    1. Support thermocool says:

      What quantity of each are you looking at sir?

      1. Saaid Mamman says:

        One unit 2hp and two units 1.5hp

        1. Support thermocool says:

          okay sir, e will respond accordingly

        2. Support thermocool says:

          Pls restate location for delivery sir!

  8. Uju says:

    Please i need cost of the battery and where can i get it.

    The optima igwe generator is very efficient but the battery seems to have issue and needs to change. I can no longer start it with the remote. I need the battery, may i know what it will cost to replace it

    1. Support thermocool says:

      Pls send location details to this whatsapp number.
      The battery is available mam!

    2. Support thermocool says:

      Pls confirm you can replace when the battery is sent to you?

    3. Support thermocool says:

      How long have you been using it?

  9. Bakare Fatai says:

    I have been using my LG washing machine 6kg for over 5months now and I am not enjoying it cuz of excessive vibration. I used a solid floor, use a new big generator and it’s still over-vibrating

    Is there anything you can do do help???

    1. Bakare Fatai says:

      I have been using my thermocool washing machine 6kg for over 5months now and I am not enjoying it cuz of excessive vibration. I used a solid floor, use a new big generator and it’s still over-vibrating
      Is there anything you can do do help???

      1. Support thermocool says:

        Pls be clear, is it Thermocool or LG?

    2. Support thermocool says:

      Sir, you seem to be mixing up issues. This site is for reporting Thermoccol issues sir!

  10. Bakare Fatai says:

    I have been using my thermocool washing machine 6kg for over 5months now and I am not enjoying it cuz of excessive vibration. I used a solid floor, use a new big generator and it’s still over-vibrating
    Is there anything you can do do help???

    1. Support thermocool says:

      Pls be clear, is it Thermocool or LG?

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