175 Comments

  1. Fault of failed kick starter by Mr Okonkwo S.
    This fault has been passed to the after sales team. It is currently being handled by them.

    1. Towobola Suleiman says:

      My thermocool deep freezer light is on but it’s not working

      1. Support thermocool says:

        Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

        Pls log in your issue in the comments field. Scroll down.

        Model?
        Date of purchase?
        issue with the appliance?
        Local Govt?
        State?

  2. Okoronkwo Sunday says:

    The team came to check the fault and were going to carry the generator to their service centre in central area Abuja, but had to ask them to please not take away since they said it may take up to a week or more to fix. Charted with the manager, and we agreed they will make contact to fix generator once they get the part that needs replacement. So we are waiting for their feedback that the part is now available and that they are ready to fix my generator.

    1. admin says:

      Great day Sir,

      We will wait for the parts to arrive and keep you updated.
      Appreciating your patience and understanding on this issue.

      1. Oluseyi Omidina says:

        Good day, please I need half engine for my generator thermocool 3800ES hustler.

        engine issue
        Ifako Ijaye
        Lagos state.

        1. Support thermocool says:

          Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

          Pls log in your issue in the comments field. Scroll down.

          Model?
          Date of purchase?
          issue with the appliance?
          Local Govt?
          State?

        2. Support thermocool says:

          There is no Electric series. We only have the manual.

        3. Support thermocool says:

          PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

        4. Support thermocool says:

          We have 3800MS instead. It’s same capacity but the only difference is that, the Customer won’t be able to use the Electric starter again but the recoil starter.

        5. Support thermocool says:

          Available sir

    2. Manager aftersales is in the know and all efforts are in top gear to resolve this sir.

    3. Support says:

      The generator technician were at your place on Saturday, having confirmed that the kick starter was the issue. They will be back to your place to fix.

      1. Kayode sesede says:

        Good day sir,
        Please i want to confirm if my refrigerator can be changed to deep freezer, it is still brand new

        1. Support thermocool says:

          That is outside the scope of services rendered by us sir.

    4. admin says:

      Great day sir,
      Pls when an equipment is under warranty, it is important that it’s not handled by any persons other than the company’s certified technician.
      The generator was brought in today will be worked on, since tomorrow is May 1st, we will be reverting back to you on the 2nd of May on the status.

    5. Support says:

      Morning sir,
      Tried your lines, not going through. Pls get in touch sir.

    6. admin says:

      Thank you Mr Okonkwo Sunday, Your generator is now fixed and working.

  3. Olu-Lawannson Afolake says:

    Thermocool is supercool to me

    1. admin says:

      Just let us know what you would like, if not available online, we will source for it mam@

  4. Olumide Oyewole says:

    Do you have the 1.5HP GENPAL (White) HSU-12NRG1 Haier Thermocool Inverter Air Conditioner in stock now?

    1. admin says:

      We this 1.5HP GENPAL (White) HSU-12NRG1 Haier Thermocool Inverter Air Conditioner in stock now sir

  5. Sunday Okoronkwo says:

    Generator fixed and now working. I hope we don’t have to have issues again as I do not think it is cool for one to start fixing a generator that is less than 2 month old. thanks

    1. admin says:

      You are in good hands sir, I don’t think you will sir!! Have a splendid week sir!!

    2. admin says:

      Sir the generator you bought has –
      This Generator comes with…
      1 Month General Warranty & 3 Months on Remote series.
      Nationwide after-sales service
      Trusted for over 40 years

  6. Saaid Mamman says:

    Please kindly advise on the price of thermocool genpal 2hp & 1.5 AC.

    Can the 2 be used on a 3.5KVa inverter at a time.

    Or you may advice their power rate in Watts.

    Tank you

    1. Support thermocool says:

      Yes, the two can be used on a 3.5KVa inverter

      1. Saaid Mamman says:

        Please what is the maximum power rate (Watts) for the 2hp & 1.5hp genpal AC.

        1. Support thermocool says:

          1.5hp is 1500w
          2hp is 2300w

  7. Saaid Mamman says:

    Inquires

    Please kindly advise on the price of thermocool genpal 2hp & 1.5 AC.

    Can the 2 be used on a 3.5KVa inverter at a time.

    Or you may advice their power rate in Watts.

    Thank you

    1. Support thermocool says:

      What quantity of each are you looking at sir?

      1. Saaid Mamman says:

        One unit 2hp and two units 1.5hp

        1. Support thermocool says:

          okay sir, e will respond accordingly

        2. Support thermocool says:

          Pls restate location for delivery sir!

  8. Uju says:

    Please i need cost of the battery and where can i get it.

    The optima igwe generator is very efficient but the battery seems to have issue and needs to change. I can no longer start it with the remote. I need the battery, may i know what it will cost to replace it

    1. Support thermocool says:

      Pls send location details to this whatsapp number.
      The battery is available mam!

    2. Support thermocool says:

      Pls confirm you can replace when the battery is sent to you?

    3. Support thermocool says:

      How long have you been using it?

  9. Bakare Fatai says:

    I have been using my LG washing machine 6kg for over 5months now and I am not enjoying it cuz of excessive vibration. I used a solid floor, use a new big generator and it’s still over-vibrating

    Is there anything you can do do help???

    1. Bakare Fatai says:

      I have been using my thermocool washing machine 6kg for over 5months now and I am not enjoying it cuz of excessive vibration. I used a solid floor, use a new big generator and it’s still over-vibrating
      Is there anything you can do do help???

      1. Support thermocool says:

        Pls be clear, is it Thermocool or LG?

    2. Support thermocool says:

      Sir, you seem to be mixing up issues. This site is for reporting Thermoccol issues sir!

  10. Bakare Fatai says:

    I have been using my thermocool washing machine 6kg for over 5months now and I am not enjoying it cuz of excessive vibration. I used a solid floor, use a new big generator and it’s still over-vibrating
    Is there anything you can do do help???

    1. Support thermocool says:

      Pls be clear, is it Thermocool or LG?

  11. I bought hrf-180ex refrigerator just 3 weeks ago, but the compressor is not working again. I want to activate the warranty. How may you help me?

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?
      https://thermocool.bezaiservices.com/contact-us/

    2. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  12. Chris says:

    Freezer not freezing

    My freezer with the model number HTF-219HAS just stopped cooling.

    I bought in around December 2017.

    I reside in Oluku Axis, Okpoba Okha Local Government, Benin City, Edo State

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

      1. Mrs Jennifer Adura says:

        Ac not working

        Good morning , pls my thermocool split inverter Ac just stop functioning well , shows E7 , I got these ac last year march from cash n carry ikeja . Pls I need ur assistant . Thank u

        1. Support thermocool says:

          Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

          Pls log in your issue in the comments field. Scroll down.

          Model?
          Date of purchase?
          issue with the appliance?
          Local Govt?
          State?
          https://thermocool.bezaiservices.com/contact-us/

    2. Support thermocool says:

      Admin, trying to get someone across to you sir!

  13. Jide Osundare says:

    Faulty Thermocool generator

    My 3.0kva Thermocool generator purchased on 20th October 2020 has developed a fault. I suspect it could be an issue with the engine but I am not sure.
    Location is Igbara Jakende, Lekki Lagos State

    1. Support thermocool says:

      THIS HAS BEEN INSPECTED AND SOLUTION OPTIONS OFFERED.

  14. Hello,
    I send the required information to the WhatsApp number you people asked me to. I has been more than a week I did this. Up till this moment I have not got any response. If you ask me, this is not the way to work.

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  15. My freezer just stopped bringing light.

    My freezer just stopped working.

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?
      https://thermocool.bezaiservices.com/contact-us/

  16. Ogunlade Adetola Olajumoke says:

    Name: Ogunlade Adetola Olajumoke
    Email: tolaadeyemo87@yahoo.com
    319 not freezing for over 12hrs

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?
      https://thermocool.bezaiservices.com/contact-us/

  17. Onah Bennett Peters says:

    Haier thermocool blood bank refrigerator has a power board problem can we get the replacement parts from your organization?

    My Haier thermocool blood bank refrigerator has a power board issue,can I get replacement parts from your organization?

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?
      https://thermocool.bezaiservices.com/contact-us/

  18. Abudu Oluwasayo says:

    I bought the Haier thermocool Genpal inverter AC Model HSU-12LNEB-03 Serial number AABCJ 37000 0N4M9 P0757. The AC is not cold at all and all the AC I've seen online do not look like the one I bought. I bought if from the slot in Uyo. My address is Uyo, Akwa ibom

    I bought the Haier thermocool Genpal inverter AC Model HSU-12LNEB-03 Serial number AABCJ 37000 0N4M9 P0757. The AC is not cold at all and all the AC I’ve seen online do not look like the one I bought. I bought if from the slot in Uyo. My address is Uyo, Akwa ibom

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

    2. Support thermocool says:

      The issue now with technical. You will contacted shortly mam!

  19. Abudu Oluwasayo says:

    I bought the Haier thermocool Genpal inverter AC Model HSU-12LNEB-03 Serial number AABCJ 3Z000 0N4M9 P0757. The AC is not cold at all and all the AC I've seen online do not look like the one I bought. I bought if from the slot in Uyo. My address is Uyo, Akwa ibom. I want to know if it's original and what I can do to change it. Thanks

    I want to know if Haier thermocool Genpal inverter AC I bought is original and why it’s not cooling. Model HSU-12LNEB-03 Serial number AABGJ 3Z000 0N4M9 P0757

    1. Support thermocool says:

      The answers to the questions should be sent to the WHATSAPP NUMBER 08937045688

      PLS ANSWER QUESTIONS BELOW MAM!
      *Date of purchase*
      *Address of where you procured*
      *Outdoor serial number*

      we will also request for the below information:

      *Name*
      *Address*
      *Phone nos(s)*
      *Product model*
      *Serial nos*

      Thank you.

  20. Jonah Daniel says:

    When I connect the fridge it will only switch on and won’t get cold, I need a repairer

    Thermocool

    1. Support thermocool says:

      The answers to the questions should be sent to the WHATSAPP NUMBER 08937045688

      PLS ANSWER QUESTIONS BELOW MAM!
      *Date of purchase*
      *Address of where you procured*
      *Outdoor serial number*

      we will also request for the below information:

      *Name*
      *Address*
      *Phone nos(s)*
      *Product model*
      *Serial nos*

      Thank you.

  21. Ifeoma Okoro says:

    My double door jumbo series refrigerator is no longer cooling. Though the light comes on but it doesn’t cool anything in the fridge.
    My location is Abuja, can a technician come fix it on-site?

    1. Support thermocool says:

      PLS ANSWER QUESTIONS BELOW MAM!
      *Date of purchase*
      *Address of where you procured*
      *Outdoor serial number*

      we will also request for the below information:

      *Name*
      *Address*
      *Phone nos(s)*
      *Product model*
      *Serial nos*

      Thank you.

  22. Manley says:

    My 9200RS thermocool gen set is doing as if it wants to off after put in on,i don’t know if it’s the cabrator, I need an engineer to come help me look at it okeafa isolo

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  23. ANOPUEME BRUNO says:

    The fridge HRF -95BEX which I bought since 29/5/2021, I noticed that the fridge part doesn't cool well even when I set it it to the highest,but the worrisome one is that the fridge acts as if it has a thermostat, it will pick up current from the stabilizer and after sometime it will stop, with time again,it will pick up.is it normal?the freezer part blocks anything on it but within one day of no light, everything will defroze.

    The fridge comes up and goes off periodically even with the stabilizer

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  24. Ayoola Badejo says:

    Haier Thermocool Freezer
    Model: HTF-203HA
    Date of Purchase: December 2018
    Issue: Compressor stopped working
    Local Govt: Ifako-Ijaiye
    States: Lagos

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  25. Felicia nwenji ettah says:

    My freezer is on but it not getting cold

    The product is super cool but mine is giving me issues right now is no longer getting cold but is on

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?
      https://thermocool.bezaiservices.com/contact-us/

  26. Hello,my name is Felicia nwenji,I bought your fridge last year November on the 6th of November,but it has not been cooling for like 2 weeks now,08138486101,I need you to get back to me on my number thank you feliciainah6@gmail.com that's my email

    My fridge has not been cooling for like 2weeks now ,I bought it last year November 6th during trade fair

    1. Support thermocool says:

      This issue has been escalated mam

  27. Felicia Inah nwenji says:

    My fridge is not cooling for the past two weeks

    My fridge is not cooling for like 2 weeks now

    1. Support thermocool says:

      Already responded to mam

  28. Felicia nwenji ettah says:

    The appliance is not cold even though the light is on

    Good day
    Name Felicia ettah
    Model HTF-200H
    Date of purchase 6th November 2021
    The appliance the light is on but it’s not cold.
    State Lagos
    Local government Lagos island
    Kindly treat as urgent

    1. Support thermocool says:

      Already responded to mam

    2. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  29. Animashaun iliyas says:

    Good day sir/ma
    Freezer HTF166H
    23-07-2014
    It has stopped cool lately
    Ado odo ota
    Ogun state
    I’ll be delightb if my complaint is look into

    Thank you sir/ma

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  30. Nwali Ejiofor Jude says:

    Freezer HFT- 166H is not working

    My freezer HFT- 166H is malfunctioning.
    When you power it ON it will pick but immediately drops and the power indicator will be ON but the freezer would not work

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?
      https://thermocool.bezaiservices.com/contact-us/

  31. Alonge Shola says:

    Oven issue

    Hello,
    I got a gas burner and oven but the oven light goes off immediately after light up. The lighted oven doesn’t goes off immediately after I took off my hand from the knob of the oven.

    Type: 60X60 FREE STANDING OVEN
    Model: 00107325 TEC CKR STD MY 603G1E0GDC-6831
    Date of purchase: 22/11/2021
    Issue of the Appliance: I got a gas burner and oven but the oven light goes off immediately after light up. The lighted oven doesn’t goes off immediately after I took off my hand from the knob of the oven.
    Local Govt: Lokoja
    State: Kogi State

    1. Alonge Shola says:

      Please any response to this

      1. Support thermocool says:

        You have responded to sir

    2. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  32. Alonge Shola says:

    Oven issue

    Hello,
    I got a gas burner and oven but the oven fire goes off immediately after the oven is lighted up. The lighted oven fire goes off immediately after I take off my hand off the knob of the oven cooker.

    Type: 60X60 FREE STANDING OVEN
    Model: 00107325 TEC CKR STD MY 603G1E0GDC-6831
    Date of purchase: 22/11/2021
    Issue of the Appliance: I got a gas burner and oven but the oven fire goes off immediately after the oven is lighted up. The lighted oven fire goes off immediately after I take off my hand off the knob of the oven cooker.
    Local Govt: Lokoja
    State: Kogi State

    1. Support thermocool says:

      This has already been responded to sir

  33. Cynthia says:

    Poor

    The junior 1500MS I just got takes about 6 drawing to start and it’s also very noisy

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  34. Cynthia says:

    The junior 1500MS I just got takes about 6 drawing to start and it’s also very noisy Please I’ll be happy if this issue is looked into

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  35. Mejebi Raphael says:

    I want to repair my 55inch television

    My 55inch thermocool just went off this morning just showing blue background without audio

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  36. Mejebi Raphael says:

    I bought it 18th of December 2018

    My 55inch thermocool just went off this morning

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  37. Sunday okafor. says:

    Half generator engine.

    I want to buy half engine of my generator. wants to know d price.

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  38. Mr Collins says:

    My generator is consuming too much engine oil, every time I use a Tank of fuel I have to put engine oil and it’s just 4 month.
    Model: D1187 HT OPT 4000ES PETROL GENERATOR MED 3.7KVA.
    Date of purchase: 01 July 2022.
    Local Govt: Eti-Osa.
    State: Lagos

    1. Support thermocool says:

      The issue has been forwarded to the technical team. You will contacted soon.

  39. Deborah says:

    Freezer not getting cold inside

    Good morning Admin,
    I have an issue with my thermocool freezer, it comes on andbut doesn’t gets cold inside it. Kindly help.
    Model:HTF-200H B300GAZ6A00QMJ3P0213
    Date of purchase: 14th/12/2018
    LGA: Ejigbo
    State: Lagos

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  40. Eunice says:

    Faulty fridge in just two years of purchase

    My fridge has broken down in just two years. A fridge of 285,000 naira. It is not a pleasant one at all. Please, your representative here, where we bought it said they do not have the spoilt part.
    Model number: HRH 479BS
    Date of Purchase: 22/2/2020
    Issue: fridge not cooling and only a part of the freezer freezes.
    Local Government: Enugu South
    State: Enugu

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

    2. Support thermocool says:

      Great day Madam Eunice, this issue is being escalated ma

  41. Lek-tech says:

    I have a chiller standing fridge the one that as panel with transformer. Is like panel is bad so I will need another panel I want to buy it.

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      1. Adewole kazeem says:

        It shocks whenever it is plugged

        Model:HTF100 HAS R6 SLY(Small freezer)
        date of purchase: 5th January ,2023.

        issue: It shocks whenever it is plugged

        local govt: Kosofe( ikosi /Isheri LCDA).

        state : Lagos

        name: ADEWOLE KAZEEM

        Mail: qozeem2003@yahoo.com

        It shocks whenever it is plugged. Therefore, have not been able to use it.

        1. Support thermocool says:

          PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  42. Lek-tech says:

    Panel

    I need panel for chiller

    1. Support thermocool says:

      Pls answer the questions sir

  43. Onyebuchi Vivian Nkiru says:

    E2 code issue

    I have a washing machine with E2 code issue
    Model no HW100-14892
    Date of purchase 2019
    Local government oshodi isiolo
    City Lagos

    1. Onyebuchi Vivian Nkiru says:

      Not to bother, I sorted it out

      1. Support thermocool says:

        Appreciating you mam.

    2. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  44. Ikpo Chioma Onyekachi says:

    FRIDGE ISN'T WORKING I bought the Haier thermocool HRF-210BLUX S/n 107105931F14670160, double door refrigerator in December 2022. I noticed ab initio that it doesn't cool well. The fridge section cools very minimally. Sometimes, it goes off and on but 2 weeks ago, if you put it on , the light will be on but it doesn't cool or freeze at all. Both the fridge section and the freezer section. Please help me to resolve this matter

    FRIDGE ISN’T WORKING I bought the Haier thermocool HRF-210BLUX S/n 107105931F14670160, double door refrigerator in December 2022. I noticed ab initio that it doesn’t cool well. The fridge section cools very minimally. Sometimes, it goes off and on but 2 weeks ago, if you put it on , the light will be on but it doesn’t cool or freeze at all. Both the fridge section and the freezer section. Please help me to resolve this matter

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

    2. Support thermocool says:

      Pls send a copy of receipt to this whatsapp number 08037045688

  45. Asemota says:

    Freezer

    I need help with my Chest freezer (136ltrs). I have been using it for more than 3years but it no longer freezes.

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  46. Henry says:

    Refrigerator Not Cooling

    Model: HRF-95AEF
    Date of Purchase: 2019
    Fridge/Freezer Not cooling
    Alimosho
    Lagos

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  47. Samuel says:

    Haier Thermocool HW60 12829
    Year 2019
    Washing machine draining water and no washing
    Odeda local government
    Ogun state

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  48. Daniel Fredrick says:

    My DC inverter AC Haier Thermocool 18 NLEB-01 shows F8 error sign when it’s supposed to pick in the cold state.

    Basically, when this happens the fan doesn’t turn, so the compressor shuts down when it’s to pick up

    Sometimes, it runs, and the AC chills, sometimes the fan doesn’t and shows F8 error

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  49. Oluwafemi says:

    The generator can not power any other appliances other than TV and lighting points

    model: Igwe 8100RAS
    bought 2018
    the generator supplies but can not carry 0.5hp pumping machine. carries lighting point and sockets. the frequency keeps fluctuating from 0 to 98
    Ifo local govt
    Ogun state

    1. Support thermocool says:

      THIS ISSUE HAS BEEN FORWARDED TO THE TECHNICAL UNIT

  50. Durodola says:

    Excellent

    1. Support thermocool says:

      This has been responded to sir.

  51. Key starter

    Key starter

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  52. Durodola says:

    Kick starter detective

    Model:Igwe8100es
    Dater of purchase:2017
    Issue with the appliance: kick starter detective
    Local Govt: Alimosho
    State: Lagos

    1. Support thermocool says:

      Issue has been forwarded to technical support. You will be contacted shortly sir.

  53. Uhunamure uwagboe says:

    November 2022
    (I just need a remote control and new battery)
    Kosofe local govt
    Lagos state
    TEC-OPT7500RS (BLUE OPTIMA SERIES

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  54. Uhunamure uwagboe says:

    November 2022 No issue (I just need a remote control and new battery) Kosofe local govt Lagos state TEC-OPT7500RS (BLUE OPTIMA SERIES, Uhunamure uwagboe, obi.patience@gmail.com

    battery and remote control

    1. Support thermocool says:

      YOU HAVE BEEN RESPONDED TO SIR

  55. Abimbola Onaolapo says:

    Model TEC OPT7500R

    Issue.appliance not working because cabrator and choke is bad

    State Lagos

    Abimbola Onaolapo
    bimboodetola.ao@gmail.com

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  56. Mrs Rita kingsley says:

    Generator problem

    I have a Haier thermocool generator
    Tec-opt9200rs (blue colour) remote starter
    it drains the battery quickly and it doesn’t start with the remote except manually. Also it doesn’t carry enough load, it keeps dropping voltage

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  57. Juliet Martins says:

    I bought the thermocool inverter freezer this past January and a generator technician came to set up my generator to work with the freezer, for the past few days the freezer has stopped cooling even with the generator.

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  58. Juliet Martins says:

    Thermocool Inverter freezer not freezing*

    I bought the thermocool inverter freezer this past January from ajah colors (THEFRZ219WHTR6)and a generator technician came to set up my generator to work with the freezer, for the past few days the freezer has stopped cooling even with the generator.
    I reside in ibeju lekki LGA, Lagos State

    1. Support thermocool says:

      YOU HAVE BEEN RESPONDED TO MAM!

  59. Akila Kashinya Bello says:

    Model: LE42B8500TF

    Date of Purchase; 9th April 2018

    Screen is broken after an attempt by the technician to fix the LED light when it got bad.

    Local government: Makurdi

    State: Benue

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  60. I feel good using thermit stopped working when switched on. It doesn't collect water, wash or rinse.

    I feel good using thermocool washing machine but today it stopped working when switched on. It doesn’t wash or rinse even when the machine is switched on.
    Model: TLA07GP
    TLA08GP
    Date of Purchase: 22/11/2022

    Issue of the Appliance: it stops collecting water, washing or even rinse. Local Govt.: Isolo State: Lagos. Ezeh Precious No. 44 Alhaji sikirat Mustapha street Ago Palace

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

    2. Support thermocool says:

      The issue has been forwarded to aftersales.
      You will be contacted shortly ma’am.

  61. EBONG NELSON says:

    MODEL: HTF-219HA/HAS/IW/IS
    HTF-259HA/IW
    HTF-319HA/HAS/IW/IS
    HTF-379HA/IS
    HTF-429HA/IS
    HTF-519HA/IS
    HTF-629HA
    HTF-719HA/HB
    DATE OF PURCHASE: 11/4/2020
    ISSUE: WHEN THE FRIDGE IS TURNED ON THE FAN BLOWS BUT THE COMPRESSOR DOESN’T PICK.
    LOCAL GOVERNMENT: BADAGRY
    STATE: LAGOS

    1. Support thermocool says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  62. Amarachi says:

    E2 Error on washing machine

    My washing machine won’t spin, keeps showing e2 error

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  63. Popoola Ololade says:

    Unable to connect water and ice dispenser since my freezer was purchased

    I purchased an Haier Thermocool side by side freezer and I am yet to get an engineer to help connect the water and ice dispenser for the freezer. I have been chasing after this but since I bought the product, I have been abandoned by the seller.

    Model? HSR3918FIMP
    Date of purchase? 23rd October 2023
    issue with the appliance? Unable to connect the water and ice dispenser
    Local Govt? Somolu local government
    State? Lagos state

    1. Support thermocool says:

      Please, give a detailed description of the challenge. Is it that you can’t install the Flo jet?

      1. Popoola Ololade says:

        I don’t know what a flojet is. I don’t know how to connect and install the water and ice dispenser. I only saw a fridge I love and bought it expecting everything would be working seamlessly. I would need someone to help me install and make the new product I bought to start working with full functionality. Thank you

        1. Support thermocool says:

          PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

        2. Support thermocool says:

          Okay. To start with, for all luxury refrigerators with dispenser, for you to be able to use the dispenser feature, you need to purchase a flojet. Flojet is an independent accessory and does not come with the refrigerator. It has cost implications sir.

    2. Support thermocool says:

      For better understanding of your plight. What you bought is a Side by Side Luxury refrigerator but you are making reference to a freezer.

  64. Evelyn Obefe says:

    Fridge repair metal detached from gas pos

    My children cut the metal that supply gas to the fridge. It is dettached from the gas pot

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

  65. Ngozi Nwisi says:

    Trade Exchange Fridge to Deep Freezer

    Good Day, please I would like to trade a
    Model – Haier Thermocool HR134BS fridge
    date of purchase – 2019
    Issue – to trade in exchange for a Deep freezer even if it is at an extra cost
    Local govt. – Akesan-Igando
    State – Lagos

    I look forward to your prompt assistance please. it’s urgent. Thanks

    08024454912

    1. Support thermocool says:

      Sorry mam, we don’t trade in.

  66. Nnakwe Uchenna Charles says:

    Setting

    Good morning Sir/Ma,
    My Haier thermocool fridge 200lux is not cooling and the noise or vibration it do make do come and go

    1. Support thermocool says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

Leave a Reply

Your email address will not be published. Required fields are marked *