15 Comments

  1. Fault of failed kick starter by Mr Okonkwo S.
    This fault has been passed to the after sales team. It is currently being handled by them.

  2. Okoronkwo Sunday says:

    The team came to check the fault and were going to carry the generator to their service centre in central area Abuja, but had to ask them to please not take away since they said it may take up to a week or more to fix. Charted with the manager, and we agreed they will make contact to fix generator once they get the part that needs replacement. So we are waiting for their feedback that the part is now available and that they are ready to fix my generator.

    1. admin says:

      Great day Sir,

      We will wait for the parts to arrive and keep you updated.
      Appreciating your patience and understanding on this issue.

    2. Manager aftersales is in the know and all efforts are in top gear to resolve this sir.

    3. Support says:

      The generator technician were at your place on Saturday, having confirmed that the kick starter was the issue. They will be back to your place to fix.

    4. admin says:

      Great day sir,
      Pls when an equipment is under warranty, it is important that it’s not handled by any persons other than the company’s certified technician.
      The generator was brought in today will be worked on, since tomorrow is May 1st, we will be reverting back to you on the 2nd of May on the status.

    5. Support says:

      Morning sir,
      Tried your lines, not going through. Pls get in touch sir.

    6. admin says:

      Thank you Mr Okonkwo Sunday, Your generator is now fixed and working.

  3. Olu-Lawannson Afolake says:

    Thermocool is supercool to me

    1. admin says:

      Just let us know what you would like, if not available online, we will source for it [email protected]

  4. Olumide Oyewole says:

    Do you have the 1.5HP GENPAL (White) HSU-12NRG1 Haier Thermocool Inverter Air Conditioner in stock now?

    1. admin says:

      We this 1.5HP GENPAL (White) HSU-12NRG1 Haier Thermocool Inverter Air Conditioner in stock now sir

  5. Sunday Okoronkwo says:

    Generator fixed and now working. I hope we don’t have to have issues again as I do not think it is cool for one to start fixing a generator that is less than 2 month old. thanks

    1. admin says:

      You are in good hands sir, I don’t think you will sir!! Have a splendid week sir!!

    2. admin says:

      Sir the generator you bought has –
      This Generator comes with…
      1 Month General Warranty & 3 Months on Remote series.
      Nationwide after-sales service
      Trusted for over 40 years

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